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Ice Maker Problem Solved: Expert Advice on How to Prevent and Solve Ice Maker Problems



The easiest problem to solve is one of settings. The ice maker is not obvious when it turns off, and there are sometimes two or three different ways to pause or stop your ice maker. One member of the household could easily have accidentally switched your ice maker into an off state so that it stops making ice entirely.


If you have a digital display, you might access the ice maker controls through this panel. Press the ice maker or power buttons, press and hold to be sure, to discover if your ice maker was turned off electronically.




Ice Maker Problem Solved



Another issue could be the fridge thermostat. If your freezer is too cold or too warm, the ice maker will not work properly. The thermostat is most commonly kept inside the fridge compartment. There may be one temperature dial for the entire fridge-freezer unit. There are sometimes two separate dials, allowing you to decide how warm or cold your freezer and fridge will be separately.


One of the most common problems with an ice maker is misshapen ice, fractured ice, and fluffily frosted ice. This is all caused by ice bits being stuck in the ice mold. If an entire batch of ice gets stuck, no new ice can be formed ant the water line might be creating a problem as well since it cannot fill the try.


A generally overlooked potential problem is whether your ice maker is level. If your ice maker does not hang level inside the fridge, the ice will not be level in the mold and even the ejector assembly may not function correctly. First make sure the fridge is level. Use a bubble level and test it on the bottom level of the fridge and the floor of the freezer. If these are not level, adjust the feet of the fridge until the bottom is level.


If the fridge is level, check the mounting of the ice maker itself. Ensure the screws are tight and the mounting brackets are flat. If there is a bent piece, remove and rebend it or replace it if necessary.


An ice maker can stop working for a variety of reasons. Ice makers receive water through a small water supply line that runs from the refrigerator to a water pipe, funnel, or a water filter. The most common reasons for ice maker problems are:


If those items check out, make a service call and we will troubleshoot your refrigerator and ice maker to find a solution. A small leak can turn into a much larger leak and damage flooring and surrounding walls.


My ice maker stopped making ice. I pulled it out and there was frozen ice cube still in the mold. I melted them out and waited to see if it would start working again, and it didn't even dump water into the tray.


We got a new wpool frig a few months ago in late 2018. Our icemaker tries to work. Even worked for a few days. Then stops dispensing ice and the motor cranks and the icemaker cover bulges in and out. Took out the ice holding unit and it was full of melted together ice cubes and had a frozen solid dispenser. Also some ice inside the bottom of the icemaker housing.


Melted and dug out the ice in the icemaker holding tray and housing and reinserted unit into housing. Same thing happened after a day or so. Have repeated this many times with same results. Adjusted frig n freezer temp up and down but same results. Water dispenser, filter and pressure are fine.


I have the same issue as well. We've defrosted the ENTIRE unit and after 2 days the ice maker was back to normal. Now 1 week later, not only has ice maker stopped but the inside has tons of frozen ice on the frozen foods. The water dispenser is working just fine.


If the freezer temperature is above 10 degrees Fahrenheit (-12C), the ice maker will not produce ice cubes efficiently. The freezer temperature should be set between 0 and 5 degrees Fahrenheit (-18 to -15C) for the ice maker to work properly. If the freezer temperature is too high, ensure that the condenser coils are clear of debris and the condenser fan is working properly. In addition, check to see if frost has accumulated on the evaporator coils. If the evaporator coils are frosted over, part of the defrost system has likely failed.


One component of the ice maker assembly might be defective. Since many of the ice maker components are not sold separately, you may need to purchase and replace the entire ice maker assembly. Before replacing the ice maker assembly, check the water inlet valve, water line, and fan. If none of these parts are at fault, and the freezer temperature is at least 15 degrees Fahrenheit, replace the ice maker assembly.


A clogged water filter can restrict the flow of water to the dispenser and prevent the ice maker from working properly. The water filter should be replaced about every six months to maintain proper water flow and ensure water quality.


The icemaker mold thermostat monitors the temperature of the ice mold (ice tray). Once the mold reaches the proper temperature, the icemaker ejects the ice cubes and refills the ice mold with water. If the mold thermostat is defective, the ice maker will stop making ice. To determine if the thermostat is defective, use a multimeter to test it for continuity. If the mold thermostat does not have continuity, replace it. (Note: If the ice maker is not cold enough, the mold thermostat contacts will open. If the thermostat contacts are open, the ice maker will not make ice. The ice maker temperature must generally be lower than 20 degrees Fahrenheit for the thermostat contacts to close.)


For whirlpool and other brands it makes. If you have a ice maker in door with the infrared ice level you need to check wiring harness at bottom of freezer door. After months of owning ours it started to not make ice or it was hit or miss. 3 ice makers and heavy web searching later over couple years, I found my solution. The wiring harness that comes out of freezer door has major flaw. It rubs or is under to much tension. It is the large one in plastic loom. I found my black wire and green wire was broken in half. Had to make a patch to reconnect wires and now I'm making ice.


Replaced the entire ice maker in the freezer, replaced the water valve. Just up and quit, hasn't worked since. Like 30 days after the lame warranty ended. Seriously low quality performance and service.


I am having the same problem with my whirlpool frig,. I have replaced the water valve., unplugged the frig, checked everything I could . I still do not have water going to the icemaker. No more whirlpool frig


Just had another problem with my ice maker! Water spilling out when ice try is filling. Figured out the ice doesn't always dump right. This can cause ice to back up above maker. It can disrupt the flow of water and spill out everywhere. Or like mine it can fill the entire cavity below the ice bucket where the auger motor is. I had a hum but no turning. Took it all apart and thawed out with a hairdryer, soaked up all the water and let motor sit outside to drain and blew it out with a air chuck. Plugged it up and dang it works. This whole ice maker in door is poor design.


An actual Whirlpool certified repairman came out to check our icemaker. It turned out there was an air gap at the top that let in room air which allowed water to condense on the outside of the water supply line and run into the icemaker and freeze. Making a big lump of ice and stopping the ice dispenser auger.


He pulled out the fridge, took a little cover off on top over the icemaker, caulked the gap(s), put it back in action and it's been fine ever since. He said he's seen this same issue several times. Apparently if they leave that gap at the factory then this icing up problem is likely to happen. His reports go back to Whirlpool so hopefully they've addressed the issue.


You can manually cycle the ice maker if you know how too do this. The owners manual might have that information. You could try to run a clean cycle on the ice machine. That usually takes care of the problem.


Checking the heater cable on the ice maker fill tube is fairly easy. The "heater" is a piece of resistance wire with a light blue insulation. It plugs in to the top right corner of my WRF992FIFM00 French Door Freezer. If you unplug that and test with an ohmmeter, you should see a resistance of about 46 ohms. (It should be printed on a label attached to it. (Test the blue wire, not the socket that it plugs into.). If you look at a photo of the fill tube, the blue wire is taped & insulated along about 2/3 of the fill tube for the ice maker. If you don't have continuity and about 46 ohms (+/- 10 ohms) then your "heater" is defective. Considering the routing of the wire, the most likely points of failure are the plug pin connections or at the potential chafing spot where it enters the "ceiling" of the ice maker compartment, right along the route that the ice maker fill pipe enters the compartment.


Also... a simple way to test if your ice maker fill tube is plugged by frozen water is to remove the two screws and remove the top left hinge cover. This allows you to see the TWO water tubes that feed into the left hand door on the French Door versions. Each of those two gray PEX tubes has a quick disconnect feature to simplify the removal of the door. Disconnect the one to the ice maker. (It's the only one that is prone to freezing up if water drips into it from a leaky solenoid, etc..). The ice fill tube has a darker blue fitting on it. Once it is disconnected, simply blow a little air through it. If it's plugged with ice, you may feel the ice plug blow out. If it is NOT plugged with ice, it will feel like you're blowing through a straw with very little resistance. That is what you want.


Secondly... if you do have a thoroughly frozen ice maker fill tube, there is a simple way to defrost just the ice maker compartment. Open the left hand French door and you will see two "ducts" on the left edge of the door that match two ducts on the refrigerator. That is where frigid cold air from the freezer is forced up to to ice maker compartment, and the other duct returns the air to the freezer compartment. Simply put some clear packing tape or tape a thin piece of paper over the duct openings for a few days. The temperature in the ice maker compartment will rise and the ice plug in your fill line will melt naturally. Much easier than having to empty your fridge & freezer and leave it off for a few days! 2ff7e9595c


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